Responsible Gaming
Our Commitment to Responsible Gaming
At TNTLottoAU, we are committed to providing a safe and responsible gaming environment. We believe gambling should be an entertaining activity, not a way to solve financial problems or escape from life's challenges.
We are licensed by the Australian Government Department and regulated by the Australian Gambling Commission. Our responsible gaming policies align with industry best practices and Australian regulations.
Remember: Gambling should always be affordable, balanced, and fun.
Understanding Gambling Risks
It's important to understand that gambling involves risk and there is no guarantee of winning. Please keep these facts in mind:
Risk Factors
- • All gambling involves risk of loss
- • The house always has a mathematical advantage
- • Past results don't predict future outcomes
- • "Chasing losses" increases risk
- • Gambling should never be seen as investment
Healthy Gambling
- • Set limits before you start
- • Only gamble with money you can afford to lose
- • Take regular breaks
- • Never gamble when upset or stressed
- • Keep gambling as entertainment, not income
Responsible Gaming Tools
We provide various tools to help you stay in control of your gambling:
Time Limits
Set daily, weekly, or monthly time limits for your gaming sessions.
Deposit Limits
Control your spending with customizable deposit limits.
Reality Checks
Receive regular reminders about your gaming time and spending.
Cooling-Off
Take short breaks from gambling (24 hours to 6 weeks).
Self-Exclusion
Permanently exclude yourself from all gambling activities.
Family Support
Tools for family members to help with gambling concerns.
How to Access: Log into your account and visit "My Account" > "Responsible Gaming" to set up these tools, or contact our support team for assistance.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Be aware of these warning signs:
Behavioral Signs
- • Spending more time or money gambling than intended
- • Lying about gambling activities or losses
- • Gambling to escape problems or negative emotions
- • Chasing losses with bigger bets
- • Neglecting work, family, or social responsibilities
Emotional Signs
- • Feeling anxious, depressed, or irritable when not gambling
- • Mood swings related to wins and losses
- • Feeling guilty or ashamed about gambling
- • Loss of interest in other activities
- • Relationship problems due to gambling
Financial Signs
- • Borrowing money to gamble
- • Gambling with money needed for essentials
- • Using credit cards or loans for gambling
- • Selling possessions to fund gambling
- • Financial stress or debt problems
Getting Help and Support
If you or someone you know is struggling with gambling problems, help is available. Don't hesitate to reach out - you're not alone.
Immediate Support
Gambling Help
24/7 counseling and support
📞 1800 858 858
Self-Exclusion Services
Additional Resources
- • Lifeline: 13 11 14 (24/7 crisis support)
- • Beyond Blue: 1300 22 4636 (depression and anxiety support)
- • Financial Counselling: 1800 007 007
- • Relationships Australia: 1300 364 277
For Family and Friends
If someone you care about has a gambling problem:
- • Encourage them to seek professional help
- • Don't lend money or pay gambling debts
- • Take care of your own wellbeing
- • Contact support services for families affected by gambling
Under 18 Protection
Persons under 18 years of age are NOT permitted to gamble
We take underage gambling very seriously. Our age verification systems and policies are designed to prevent minors from accessing gambling services.
- • Strict age verification at registration
- • Regular monitoring and auditing
- • Immediate account closure for underage users
- • Educational resources about gambling risks
If you suspect underage gambling, please contact us immediately at support@tntlottoau.com or 1800 858 858.
Contact Our Support Team
Our customer support team is trained to help with responsible gaming concerns. Contact us if you need assistance with:
- Setting up responsible gaming tools
- Information about self-exclusion
- Referrals to support services
- Account restrictions or cooling-off periods
Email: support@tntlottoau.com
Phone: +61 498 152 743
Hours: Monday-Sunday, 9 AM - 9 PM AEST
Online: Contact Form
Last updated: January 2024
TNTLottoAU is operated by The Australian Group Limited under licence from the Australian Government Department and is regulated by the Australian Gambling Commission.